Why Choose Us?
We Are Not Your Typical Business
Every order placed with Lockhart Tactical is valued to each and every one of our members. Typically we answer communications well past standard business hours. We do everything we can to go the extra mile for you.
What to expect from us
A) If you have a question or concern, we WILL be here to take your call or answer your email. We always shoot for 5 minutes or less to get back to you. If you're not YET a believer, try us! No... We don't use auto responders.
B) Lets pretend something happened between placing your order and happily receiving your package. We want to be the first people to know, and we WILL be there to correct any mishaps that may have occurred. We have never left a customer behind, and never will. If you call or email, we won't make up any stories, we won't blame anything on anyone else. You placed your order with US, We will stand accountable. That said, you're placing an order with Lockhart Tactical because you know we'll deliver, and deliver we shall!
We Give You Choices And Cater Directly To Your Needs
We want you to have the product YOU want, so we offer a very large variety of brands. While other companies try to convince you that the one product they sell is the one product you need, we allow YOU to choose. With over 150+ well known name brands, we're sure to have what you need. If you don't see what you're looking for, don't give up on us! We're constantly adding hundreds of products each week, but it's extremely demanding and time consuming. Just because you don't see it, doesn't mean we don't have it. Send us an email or call!
We Respect Your Time
As we said before, every time you want to contact us, we'll get back to you ASAP. Not 72 Hours later, Not 48 Hours later... Not 24 Hours later... You will almost EVERYTIME during regular business hours, be getting a response from a member of our Canadian Team within 5 Minutes! Time is money, and we want to save you as much time and money as we can!
Our sales professionals will give you a well written, detailed quote and not a bunch of scratched out, confusing notes with misleading prices. Bottom line, the price we quoted you is the price you pay with no surprises.
Every Order With Us Will Be Hassle Free
When you place your orders with us you can rest assured "thy will, will be done"! We'll work hard and stay late if needed to ensure you're happy.
Do You Offer Discounts?
Let's be honest here, who doesn't like a good discount? Stay in "the know" with our exclusive discounts by subscribing to our newsletter! I promise that we won't spam you with ridiculously-er good offers, 24/7.
Pricing & Payment
Do You Accept PayPal, Credit Card, Money Orders, Western Union Etc?
We do accept a very wide range of payment options including Credit Cards, Money Orders and any other certified money payment forms such as Western Union. We understand that not everyone uses the same payment methods, and we're here to make everything easier for you. If you wish to pay via a method that is not seen or listed on our website, please personally contact us and we'll do our best to meet your needs. Please note, PAYPAL will not work with companies selling firearm parts as they are frightened.
***Please note, that as a way of protecting ourselves from fraudulent order attempts, orders will NEVER be shipped before payment is fully received. Both International and Domestic customers may be asked to produce additional information and or ID, or asked to select a different payment method if their order appears to be fraudulent. We apologize for any inconvenience. ***
Do You Offer Law Enforcement Or Military Discounts?
Yes, we do offer special rates for Military, Police, EMS and Fire Fighters on all of our products. Without those who dedicate their lives with their service for us, we wouldn't be able to live in the amazing country we do. Our discounts are our little way of saying thank you, and helping ensuring our troops on the ground have the extra equipment they need to make their jobs easier. You can also get started quickly by using the coupon code: MIL10POL for 10% OFF your entire order.
Ordering & Inventory
Can I Be Notified When An Item Is Back In Stock?
Since you asked nicely, ABSOLUTELY! It will be done! We're always happy to bring the good news of IN STOCK to our customers. Simply send us an email and we'll do the rest.
Do You Actually Have X Item In Stock And Ready To Ship?
Most common items are in stock, but if you placed an order and one or more of the items you have requested is not in stock, you will be notified immediately, and we will ALWAYS ask you and give you the option for an immediate refund or what the ETA on said item is.
Do You Take Back Orders?
Yes, but ONLY if said item will be back ordered for a very short period of time and ONLY if we have YOUR consent. We refuse to hold your money if we cannot deliver.
When Will X Item Be Back In Stock?
If an item is out of stock, usual restocking times are 2-4 weeks. We will always ensure that you are in the loop, providing the level of customer service you expect from us.
Orders Already Placed
Can I Add Or Remove Items From My Order Once It Is Placed?
If you contact us and your order has not yet been shipped, we would be happy to change your order to suit your requirements.
Can I Cancel My Order After It Has Been Placed?
If your order is in stock and has not yet been shipped, we will be able to remove your order from our system. If you have ordered an out of stock product (Which you will always be notified of), and change your mind after we have ordered it in for you, restocking fees may apply.
How Do I Check My Order Status?
At anytime, You may check the status of your order by clicking on "Order Status" in the top navigation bar of our website.
Where Is My Package?
Rest assured, we will ship your order in the quickest manner possible. Once a package is shipped, times are 100% out of our control. Tracking numbers will be provided, and we ask that you kindly contact said shipping provider to request tracking updates before contacting us. We do however do our absolute best to use very reliable shipping companies to get your packages to where ever you are located, in a timely fashion.
Can This Item Be Exported?
Due to certain ITAR and other restrictions, which are 100% out of our control and not made up on the spot by any member of Lockhart Tactical, the item you are requesting may not be eligible for export. Don't worry though! If you ever have any questions about an order, please contact us and we'll be more than happy to promptly answer all of your questions. After all, our customer service is second to NONE!
Can You Write A Lower Declared Value On My Order?
Could we and will we are totally different questions. As much as we like to help our customers save money, Lockhart Tactical and it's employees will not engage in any illegal activities. But, we do enjoy giving out discount coupons for your orders total! Save money legally, by subscribing to our exclusive discount offers!
Do You Ship To Country XYZ?
Yes! You have the money, we have the technology. Unless you're from a country that cannot be reach via regular shipping methods, or don't want to pay the shipping costs to have our packages delivered via Spaceship to which ever galaxy you may reside in, we'll ensure you get the products you need!
How Much Does It Cost To Ship To My Country?
Shipping costs are also 100% out of our control. During our checkout procedure a shipping cost is calculated, or you may contact us and we would be happy to provide a shipping estimate.
Color and Size Variations
Does X From X Manufacturer Perfectly Match Y From Y Manufacturer?
Colors may slightly differ due to fabric dye lots, different material manufacturers and, or how the images on our website are displayed on your screen. Although most of our products are in US Sizing, we ask customers to double check that they know exactly what size they are wanting and ensure that it will fit their needs. We do our absolute best to ensure all images and sizing options on our website are current and relevant. In short, we do not and cannot guarantee the matching of color, shade or hue for any color item we sell. We advertise the color, images and descriptions as they are given to us from the manufacturer
***Please note, If you ever see anything on our website that is wrong, please report it to us. ***